QMedic ® Medical Alert Systems

 

QMedic is one of the proactive medical alert companies available out there. They provide a medical alert service with a few bonus features which set them apart from competition. These features include alerts for when user is not wearing the monitoring device, alerts when user fails to get out to the bed and when the person is out of the home or inactive for extended periods of time.

QMedic provides a waterproof button and 24/7 emergency call center service which helps elderly, persons with health concerns or people with mobility issues to get emergency assistance in the home. This service can bring a piece of mind to both users and their family when it comes to getting prompt help in case of any kind of emergency.

 

How Does It Work?

The system consists of a waterproof bracelet or neck pendant with a button that a person can press in case help is needed.

A person can press the button while in the home or around the house. There is a base station which is installed in the home and that needs a landline phone outlet to work. Bracelet or neck pendant with an emergency button connect to this baseline station wirelessly so the person can be in the yard and still call for help.

 

When the button is pressed, the base station calls QMedic emergency call center which is available 24/7. A QMedic representative will then attempt to communicate with the user through the base station’s speakerphone. This is how the nature of emergency is determined and correct action taken such as contacting friends or family or directly dispatching local emergency services.

Since a person may not be in the vicinity of the base station and unable to hear the speakerphone, the QMedic representative will then call the user’s home phone line. If there is no answer, local emergency services are immediately dispatched to the location.

The wearable device passively monitors activity levels, sleep and falls and sends information to the base station which then relays data to caregivers. This type of data can be really useful to monitor and proactively spot health decline, before the actual emergency happens therefore potentially preventing it. The system can detect when activity levels are not normal and differ from the user’s regular routine. Caregivers or family can receive wellness reports. QMedic wearable device has been developed by MIT scientists.

Using a system like this enables elderly people who live alone to keep living in their own home and feel safer knowing they can press the button to call for help anytime. This system is often used by family members taking care of their loved ones. It provides a layer of safety and protection by making sure help will be available when they are not around.

 

 

Plans and Pricing

QMedic is a monthly medical alert service based on a subscription model. The cost of the service is $30 per month and the following features are included in the price:

  • Help button: this is the waterproof wearable device in a form of a wrist or neck pendant
  • 24/7 emergency call center available to react when user presses the button
  • Personalized text alerts that are sent out if the person is not wearing the device or has not woken up. These actions are detected through sensors in the wearable device.
  • Wellness reports sent out regularly which enable caregivers to proactively monitor activity levels, sleep and safety in the home
  • Baseline unit with the range of over 1,000 feet
  • Free shipping in the United States
  • 30-day money back guarantee

Shipping takes around 3 to 4 business days depending on which time of the day you place the order. All major credit cards are accepted. This service is available to customers in the United States only.

 

 

How to Get Started?

Setting up everything once the package is delivered is easy and it takes less than 10 minutes.

The QMedic system comes in a neat package which includes:

  • Base station and a power cord
  • Phone cord to connect the base station to a landline
  • Wristband or necklace pendant button as well as instructions manual.

You should place the base station in the central room of the house where user will be spending most of the time. This is usually the living room. You should keep in mind that in case of emergency, the first contact will be made through the base station’s speakerphone.

The base station should be plugged into a standard power outlet which is always powered (you should avoid outlets controlled by switches, timers etc). Base station uses a phone line to communicate with QMedic so you need to connect it, using the supplied phone cord, to the wall jack. There is a port on the base station labeled “Wall”. You should make sure that the line runs directly from the wall jack to the base station for proper functionality. If you have a phone which you want to connect to the wall jack but that wall jack is already being used by the base station, you can do so by connecting it to the “phone” port found on the base station.

Once everything is setup, press the help button on the wearable device to place a test call to the emergency call center.

When it comes to the range of the wearable help button, it varies from 800 to 1,000 feet in clear space. You should test the range of the system when you get it to make sure it covers all of the house and its immediate surroundings (such as porch, yard, garage, etc).

Caregivers are usually loved ones and family and they can take advantage of the more advanced features QMedic provides. If you are a caregiver, you should sign up for automatic alerts and wellness reports. These alerts are sent out via text messages or emails. If not set up initially when the system is purchased, these features can be activated via customer support. These alerts are useful to keep an eye on your loved ones and prevent emergencies. You also get a piece of mind in knowing for example when your father is up and moving around the house in the morning or if he has been out of the house and when he came home. Also there is an alert for whether he is wearing the device. These alerts can be customized based on the settings you choose.

The wristband/pendant itself is waterproof so there is no worry when doing the dishes, cooking or taking a bath. The materials used for pendant are plastic and rubber. The button features standard watch pins, so it is possible to attach a different band to it. This can make it more comfortable for the person wearing it.

If you need any help, you can always contact the customer support which is available Monday to Friday from 8 am to 6 pm. Another option is to place a phone call to 877-241-2244, which will get you in touch with sales and support agents.

Before signing up, it is recommended to read the terms of service available on the website as you will be able to find lots of details in there related to contract, responsibilities and other important technicalities. Link: http://www.qmedichealth.com/pages/terms-of-service

 

 

Common Questions

“Is there a money back guarantee?”

Yes, there is a 30-day money back guarantee. Since this service is based on a monthly, quarterly or yearly subscription you can easily try out the system for a month to see if it fits your needs. Once you cancel and return all the components the contact is terminated.

“Can I test the system to make sure it is working?”

You can test the device once per month. To do it, just press the help button and when operator contacts you tell him it was just a test.

“How do I clean the wearable device?”

The wearable device can be cleaned using a basic soap and rinsing it in the water. The device is suitable for hand-washing only.

“When base station dials a number, do I get charged for it?”

No, the base station is contacting a toll-free number, there is no charge associated with it.

“Should I wear the button device at night?”

Yes, it is highly recommended to wear the device at night as emergency situation can happen anytime. The device also features sensors that detect activity and actions such as getting out of the bed and moving around the house.

“Is there a long term contract required?”

No, you can sign up on monthly basis and cancel anytime.

“Are there cancellation fees?”

No, there are no cancellation fees. You do need to ship the monitoring system back to QMedic in a safe manner to complete cancelation.

“What happens when the device runs out of battery?”

Battery level is constantly monitored from the QMedic end and a new wristband or pendant will be sent to you free of charge in case of low battery level.

 

 

Pros

Simple to use and install system
Flexibility to attach a different band to the wearable device
Proactive monitoring features which prevent emergencies and provide insights into health status
No need to buy the monitoring equipment, instead you lease it in the duration of your contract based on monthly subscription

 

 

 

 

Cons

There are no mobile apps or online monitoring options
No sensors for smoke or fire are included in this system
No pill reminder options
No option to monitor spouse or others using the same system

 

 

 

Company Info

  • QMedic headquarters are located in Boston. The complete address is: 44 School Street, Suite 350, Boston, MA 02108.
  • Person behind QMedic is Sombit Mishra – founder and CEO who previously designed mHealth obesity management application.
  • This company has received various awards including ones from AARP, National Institute of Health and Cleveland Clinic.

 

 

Final Recommendation

QMedic provides a straightforward and easy to use monitoring and alerts system based on a subscription model. You can try it out and stop using the service anytime without any considerable costs. Once you sign up, the system will be mailed to you and it will arrive in 3-4 days. The setup is easy. Users get a wearable device (a help button) which they can use in emergency situations.

When the button is pressed, a QMedic representative will take series of actions to make sure your loved ones get the care and help they need immediately. The wearable pendant also tracks activity, when the person is not wearing the device and it is able to send alerts to family members about it. It can also track when the person is out of home or inactive for extended periods of time.

When signing the contract, you provide different instructions to QMedic on how to handle situations. For example, information on who has the key of the house in case of emergency, code to the lockbox, which family members should be alerted, etc. This helps users to further customize the service to their specific needs. This goes along with the company’s goals of providing proactive, personalized and reliable service.

We do not sell QMedic products, only review it. We’ve located a great retailer for you to get this service and they can be found at QMedicHealth.com

Have you tried the services from QMedic? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.


 

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