Philips Lifeline ® Medical Alert Systems
- Available on:
- Approximate Price:
$29.95 – $44.95 per month
Philips Lifeline offer two different types of services – medical alert system and medication dispensing service. It builds on the Philips brand that is well known for electronics but has been producing products for your home since 1891 when it created its first incandescent light bulb.
Philips Lifeline is one of the largest medical alert systems in the U.S. and Canada even without a major advertising campaign. According to the company, it has more than 750,000 subscribers today. The company has set itself apart through a variety of options and services, though its costs can rise higher than its competitors as well.
The system works be connecting a medical alert base unit to a phone line and then using that or a waterproof button to call for help. This connects to a rep center where emergency services can be called 24/7. The company’s average response time is between 20 seconds and 30 seconds.
Safe Life Senior is a project funded by a nonprofit organization which receives donations for its work. Safe Life Senior aims to provide a range of affordable medical alert systems for users who are seeking independence or caretakers. Service like this can bring a piece of mind to family members and caretakers knowing their loved ones will be protected when they are not around. This company offers a range of advanced home and mobile medical alert systems. Philips Lifeline provides equipment and 24/7 monitoring center services through strategic partnership between these two companies.
Philips Lifeline offers two distinct medical alert systems for your use, plus a series of accessories and services that can work with both options.
Standard Lifeline System
Philips’ Standard Lifeline Service is the company’s most economical option and it features the home base station plus a “Slimline Personal Help Button” that you can wear as a pendant or on your wrist. The help button is waterproof, needs no charging and is designed to be comfortable to wear.
The base unit is a simple item that requires a landline connection – though now a cellular option is available – that features a small side “Help” button and a large reset button. Other features of the service include:
- 24/7 dialing
- Sensitive speakers that use voice amplification technology to make it easier for you to hear the call center representative throughout your home.
- Simple installation: plug it into the wall and phone line then press the rest button.
- Optional professional installation.
- Self-tests every month and will alert you and Lifeline if there is any problem.
- Remote call answering by pressing your help buttons.
- 30-hour battery backup when the power goes out.
The standard system isn’t perfect for all seniors, especially if you have arthritis. The button is recessed and can be hard to push.
Philips Lifeline wireless communicators connect to the Philips Lifeline Response Center using the AT&T wireless network. No additional wireless equipment is needed, but it is unclear how much this will add to the cost of your service.
This system starts at a monthly price as low as $29.95.
Lifeline with AutoAlert
Philips’ Lifeline with AutoAlert System adds fall protection to your Lifeline service through a unique pendant with motion detection. This system detects more than 95% of falls and will automatically call for help any time it detects a fall.
This option from Lifeline includes the standard base unit from the other Lifeline system and has the same connections and battery backup time length, plus the option for a unit that does not need a home phone line.
The big differentiator is the “AutoAlert Help Button” that serves as your fall detection system. Its unique features include:
- Automatic calling when any fall is detected.
- Waterproof design for wearing in the shower or bath.
- No need for repeat charging.
- Easy to press button.
- Will be replaced if damaged.
- Cord can be quickly broken away if there’s an emergency. This means medical personal that need to remove the button won’t hurt you when they remove it.
The biggest thing that consumers are saying about this is that it’s saved them many times when they were unable to call for help themselves. Because it automatically calls for help and activates the base station, it’s a great secondary protection for everyone.
Monthly, the service starts as low as $44.95.
Lifeline App for All
Philips has also developed a smartphone app for its Lifeline service to give you even more access to its health and safety professionals.
The app for your phone can help you with:
- Quick installation of your home unit.
- Answers to common questions about your service.
- Updating your profile or medical information.
- Calling for help with a single tap.
- Locating you when you have an emergency outside of your home.
The best thing about the app is that it is essentially a second help button that you can use anywhere. You’re not restricted by the base station or other item, so as long as you can access your phone you’ll be within range of getting help.
Lifeline supports a Philips Medication Dispensing Service that will cost you an additional $50 each month – potentially more. It also has a one-time installation cost of $99.
You can load the dispenser with a month’s worth of medication and talk to the Philips Lifeline service so that they can program it for you. Pressing a single button will dispense your pills for the day – you can even set them to specific times.
The service will also allow you to setup daily reminder calls to help you remember your pills. The company sends another call if you miss your medication that day.
“How much does it cost?”
The Standard service starts at $29.95 and rises with additional services or a shorter-term contract.
“What if I move?”
You can bring the Lifeline service with you to your new home. You’ll want to call the company two weeks before you move so it has time to update your information and discuss any other needs you have.
“How far does it work?”
Lifeline doesn’t provide a standard range unfortunately. The company suggests you test it throughout your home to see where it does and does not work.
“Does it make my phone costs go up?”
No. You will not have any additional costs with the service because it dials a toll-free number for its support.
“Why does the app want me to turn on Wi-Fi and GPS?”
Both Wi-Fi and GPS are used by the location services of your smartphone.
“What if I accidently press the help button?”
If you accidentally press the help button, simply tell the responder that it was pressed accidentally and that you do not need assistance.
“What credentials do I need to log in to the app?”
The e-mail address you used to sign up for the app and the password the service e-mailed you when you set it up.
|Amazing app. You essentially get an additional service that works anywhere.|
|Lower cost and no hidden or equipment fees.|
|Medication support is great|
|No long-term contract|
|Great fall detection|
|Can cancel anytime with 30 days’ notice|
|About a 20 second answering time|
|Automatic monthly testing|
|Cellular option for those without home landline phones|
|Some buttons are hard to push for seniors with arthritis.|
|Standard system is bulky.|
|You must call to get the full pricing information that you’ll pay.|
|Unclear range for devices|
|Installation fees if you need it set up in your home|
|Limited information available on its website|
|No senior or other discounts|
|Some consumers say the battery backup only lasts 15 hours|
Philips Lifeline is one of the most used medical alert systems in the U.S. We definitely recommend it if you don’t mind calling the company to get a price estimate. Perhaps the best thing is that it works with cellular services or your home phone and you get a free emergency app that can send EMS personnel to your location no matter where you are.
Most services charge an additional cost for this type of mobile support, but it’s one of the few things that Philips Lifeline doesn’t charge extra for. Unfortunately, most of your other services will come with an additional cost. Sometimes, these costs are pretty hefty – such as the medication dispenser starting at $50 each month (and only that low with a long agreement).
Because of the flexibility it gives you at home or on the go, it’s a great option for most seniors. If you have arthritis, however, we recommend upgrading to the Lifeline with AutoAlert System so that all of the buttons on your base station are easy to push.
We do not sell Philips Lifeline products, only review it. We’ve located a great retailer for you to get this service and they can be found at lifelinesys.com.
Have you tried the services from Philips Lifeline? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.