Life Response USA ® Medical Alert Systems

 

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Life Response USA is a company specialized in medical alarm and medication dispenser products. Parent company, supporting Life Response USA, has been producing transmitters and receivers for homes and businesses since 1978. This expertise in security systems and communications is now transferred to providing solid medical alert and monitoring services.

Life Response USA brings us a system which is designed to help anyone at risk live a safe and independent life. The system is designed for seniors and others with various medical conditions. Also, system is suitable for those who might be at any kind of risk and require immediate help as there is a help button a protected person wears all the time.

 

 

So How Does It Work?

Life Response System is essentially a help button that an individual can wear as a bracelet or a necklace. In case the user needs any kind of help, he can simply push the button and then the system will automatically and immediately establish a connection with a live help center. This help center is called “Central Monitoring Station” and there are trained call center agents waiting for your distress call. The center is online and ready to assist in any kind of emergency 24/7.

The system uses a base station unit for communication with the call center. This unit should be placed in a central location in the house and user needs to connect it to the existing phone line.

Base station unit contains a powerful microphone and a speaker. When the help button is pressed, the user will be able to communicate with call center agents through this speaker. This functions exactly the same as hands-free option on most phones, except that it is a bit louder and more powerful than usual. This is why it is important to place the base station in a good location in the home, you need to make sure you will be able to hear the speakerphone and talk with call center agents from any room in the house. Of course, if the help button is pressed and call center agent cannot hear the person in need – local emergency services will be dispatched to the location immediately. Call center agent will also inform any family members or neighbors about what happened, as they might be able to reach the person in need faster than the emergency services.

 

 

Plans and Pricing

 

1. Medical Alarms

There are several subscription options when it comes to using Medical Alarm service by Life Response USA:

  • Monthly Plan – $35.00
  • Quarterly Plan – $96.00
  • Semi-annual Plan – $174.00
  • Annual Plan – $300.00

All the systems are the same when it comes to infrastructure they use. They feature the base unit device which is the central device used for communication with the call center. There is also a wearable help button which wirelessly connects to the base unit. Life Response USA offers several medical alarm systems, mostly different by the type of pendant available.

  • WW-101W-PLS

This is a Smart-Wave transmitter that is worn on the wrist. This series is available in black or white color option, with few stylish bands to choose from. It is worth noting that this device also supports standard 11/16 bands.

  • WW-101W-SS

This is another wrist worn help button available in black or white color with stylish bands. As with the previous one, bands can be replaced with standard 11/16 bands.

  • PD-102W

This is a system from “easy to carry” line available in many different styles. The main characteristic is a very small size pendant. Devices are waterproof and feature powerful lithium batteries.

  • GP-102W

Here we have yet another system from “easy to carry” line, which features the same characteristics as PD-102W.

Features of all the systems:

  • 24/7 call center
  • Two-way voice monitoring through base unit two-way speaker
  • Self testing
  • Water resistant help button
  • Made in the USA
  • Range of around 300 ft
  • 72 hours backup battery

 

 

2. Monitored Medication Dispenser

Statistics show that up to 30% people older than 65 do not fully comply with medication prescriptions and end up in hospital due to that reason alone. This is why Life Response USA has created a digital medication dispenser unit.

This is how it works. First, the device is loaded with medication. Next, the clock is set and alarms are programmed. This is usually done by caretakers, family members or medical professionals. When it is time for user to take the dose, the alarm will be sounded and the medication will rotate into the position where it can be taken from. It is not possible to take wrong medication this way, nor is it possible to take too much of it or take medication outside of the programmed schedule. What is great about this dispenser is that this unit is monitored. This means that if the medication is not taken within 30 minutes, a call center is notified by the unit. In this case, call center agents will notify specified persons (usually friends and family) that the user has not taken the medication on time.

Features:

  • Live monitoring of missed doses
  • Live monitoring of low battery status or jammed unit
  • Secure medication locked inside the device
  • 72-hour backup battery
  • Simple to program and use
  • Easy to read clock on the unit face
  • 5 Diamond Certified Response Center

 

 

 

Common Questions

“Are there any cancellation fees?”

No, there are no fees related to canceling the service.

“What happens if the batteries loose capacity?”

Batteries in all the units are replaced free of charge.

“How can I get support?”

It is possible to contact Life Response USA through email form on their website or via following phone number: 1 (800) 921-2008.

“How do I know the system is working fine, can I test it?”

All systems have self testing feature built in. This means that monitoring center will get notified in case of any kind of equipment malfunction.

“Which payment methods are supported?”

Life Response USA accepts PayPal as payment method.

“Is there a money back guarantee?”

Yes, there is a 30-day money back guarantee.

“What is the range of the system?”

The range depends on the type of terrain and home layout. It is estimated that the range is around 300 ft but when installed, users should verify the coverage to make sure all parts of the home are covered by the signal. Changing the location of the base unit in the home can help users make the most out of the signal coverage.

“How long does it take for system to be shipped to me?”

Standard shipping takes around 4 to 5 days.

 

 

Pros

Self testing system
Backup battery (72 hours)
Water resistant help button
5 Diamond Certified call center
No long term contracts
Subscription based service
No installation fee
Availability of monitored pills dispenser unit

 

 

 

 

Cons

No backup call center
A bit longer response time
Some users find the monitored pills dispenser too strict due to its preset 30 minute window for taking the needed dose
Shipping times can vary, it is recommended to check with the company before ordering
No additional pendant option for a spouse

 

 

 

Company Info

CTR Alarm Systems Inc is the name of the company behind Life Response USA. All products by this company are made in USA which guarantees build quality and reliability. Company headquarters are located in Washington, PA. Customers can reach them via following phone numbers with any questions they might have: 1-800-921-2008.

 

 

Call Center

Central monitoring station is the name of the Life Response USA call center.

This monitoring center is available 24/7 and is 5 Diamond Certified. They do not seem to have a backup call center though, which might decrease reliability in case of natural disasters or similar events. We have found that the typical response time is around 40 seconds which might be a bit longer than industry standard.

 

Final Recommendation

Life Response USA brings us a typical medical alert service with the add-on option of monitored pills dispenser. Monitored pills dispenser alone can be a great feature for senior having trouble following prescription and remembering to take correct medication at the correct times. Medical alert service uses a phone landline for operation and has several versions of the system depending on the type of help button pendant and its design.

We do not sell Life Response USA products, only review it. We’ve located a great retailer for you to get this service and they can be found at LifeResponseUSA.com

Have you tried the services from Life Response USA? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.


 

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