Freedom Alert ® Medical Alert Systems

 

FreedomAlert is a company offering emergency alert products that are designed to bring freedom of independent living to their users. Often purchased by family members for their senior loved ones, this service brings a layer of safety and security. Most people prefer to stay at home and live independent lives even though they are aging or having acute medical problems. In these cases it is important to ensure that there is a way to get help and assistance if anything goes wrong.

FreedomAlert makes independent living easier as it provides a service and products which consist of portable help button connected to a base station operating 24/7. When user pushes the help button, the system automatically dials a preset phone number. This way a user can contact family or friends instantly at a press of a button. Device can also be programmed to dial 911.

 

 

So How Does It Work?

FreedomAlert system comes with a two-way pendant, base station, lanyard, belt clip, batteries and a backup battery that fits the base station. Let’s check out how it works. The main component of this system is of course a two-way pendant. This is a device the user will be wearing 24/7. It is recommended to wear this device even when sleeping or when it the shower (it is splash resistant) as one never knows when emergency can happen. This device features a big help button, speakerphone and microphone used for two-way communication.

When the button is pressed, a base station connected to a phone line will dial a preset number. User can program the device to call up to 4 numbers in a sequence. For example, the base station unit can be programmed to first call a family member, a neighbor, doctor or 911. Once the call is made, a user can use the two-way pendant to communicate with the person on the other side of the line. This is a great feature as studies have shown that most of people in a medical emergency have just enough time to press the button and sometimes can’t do complex operations such as getting to the phone, dialing a specific number etc. Friends will see where the call was made from and if there is no answer, they can dispatch local emergency services right away. Otherwise, they can communicate with the person in need using the two-way pendant to inspect the nature of emergency and take appropriate action.

Two-way pendant communicator has a test feature built in. There is a test button user can press to check if the device is functioning normally. Dial tone will be heard to indicate the device is functioning correctly. Rechargeable lithium-ion batteries power the two-way communication pendant.

Base unit should be setup in the central position in the house for the best coverage. Use the supplied telephone cable to connect it to the land line outlet. Unit comes with AC power adapter. It has a safety measure to ensure that the jack does not fall out of the unit by accident. Jack when plugged into the unit needs to be twisted to lock into place. Since the help button pendant is wireless, it is recommended to place the base unit away from any household appliances which might emit electrical interference. These are microwave ovens, refrigerators, television sets, wireless internet routers etc. There is a switch behind the base unit that controls following options: Friends & 911, Friends Only, 911 only. We can program unit to call one or up to 4 “friends” numbers. When unit calls for one of those numbers, it will require the person on the other side of the line to press the number “5” on his phone to confirm he is a real person and not an answering machine. If the number is not pressed, the unit hangs up and automatically dials the next number in the list. User does not need to program all 4 numbers. Usually, people choose to setup 2 numbers. At any time unit can be set to dial 911 by flipping the switch.

 

 

Plans and Pricing

What makes FreedomAlert different from many other medical alert services out there is that this company is selling a personal emergency system as a one-time purchase. This means that when you buy the system, you own it and can use it without any limits or additional fees. This is because this medical alert service does not offer an option of emergency call center and live agents answering your calls. Instead, the base station is programmed to call friends, family or 911 by default and directly upon pressing the help button.

FreedomAlert system can be ordered at the one-time payment of $249.95 or 3 payments of $84.95.

This package includes:

  • Two-way pendant
  • Base station
  • Lanyard or belt clip
  • Rechargeable lithium-ion batteries for the pendant
  • Emergency backup battery for the base station

There are some additional extras and accessories available for purchase:

  • Emergency wall communicator priced at $99.95. This unit can be mounted on any flat surface and is especially useful for placing it in a bathroom or in the shower, as it is water resistant. This unit runs on four standard AAA batteries. Expected battery life is over a year in the standby mode.

  • FreedomAlert Extra pendant comes at $99.95. This is an extra two-way pendant that can be purchased for a spouse. This way more than one person can get protection.

  • Lock box can be purchased for $29.95. This is a great way to avoid costly repairs due to forced entries by emergency services. You leave the front door key inside and lock it with a 4 digit code. Emergency services can then use this key to gain entry into your home in case of emergency.

  • Replacement base station batteries (4 of them) can be purchased for $19.95.

  • Replacement pendant batteries (2 of them) cost $19.95

Again these are all one-time payments for purchasing and owning the devices. Everything offered comes with free shipping.

 

 

 

 

How to Get Started?

Before we get into details it is important to understand that this company does not sell a classic medial alert service. This means that there is no call center available to take your calls 24/7! Call centers are one of the main features other companies offer.

What FreedomAlert sells is essentially a personal system which dials preset numbers at the push of a button. This is similar to how wireless phone sets with speed dial work with the difference that the system is adapted to emergency calls usage (automatic speakerphone function, small wearable pendant etc). You can read this buyers guide to learn more about which options you should seek when choosing a medical alert system. For example, other companies offer wearable devices which work anywhere in the USA using cellular network. Then there are devices which detect movement (or lack of) and falls. Next, some other medial alert companies offer advanced call center support by trained agents and monthly reports on the wellbeing of the protected person. These are just some of many add-on features which this FreedomAlert does not offer. Check out this page to learn more about protection based features as well as add-on features available out there.

Click on “Order now” button, and you will be redirected to the page where you make the purchase.

You will choose one or three payments for the alert system. You can also choose additional devices and add them to the cart before you proceed to payment.

If you are looking for a system which includes 24/7 emergency call center with skilled call agents, you should chose another service as this one does not offer that functionality. On the other hand, if you are a fine with the features this company provides (calling friends/family or 911 by a push of a button), then you’ll find that this system presents a decent solution and is relatively cost friendly.

When you get the system, you should look for a good place to install the base station. Remember that the wireless pendant will have a certain limited range. Make sure you place the base station in a central point in the house to ensure maximum signal coverage. Base station will need to be connected to a power outlet as well as land phone line.

Once you setup the base station, you’ll need to program it. You can enter up to 4 numbers you’d like to be dialed in sequence in the case of emergency. There are also options for dialing 911 directly; you can set this using a switch in the back of the unit.

Install the batteries in the pendant and test its functionality. The system comes with detailed set of instructions that can be followed.

 

 

Common Questions

“Is there are a call center which can take my calls?”

No, FreedomAlert does not offer a dedicated call center. Instead the system is used to dial preset numbers of friends or family (or dial 911 directly).

“Are there any monthly fees?”

No, you can purchase the system for a one-time payment and you own the equipment. There are no additional monthly costs for using the system.

“Are there any contracts I need to sign?”

When you purchase the system, it is yours to use in any way you like. There are no contracts you need to sign when purchasing the system.

“What is the range of the base unit?”

The range is up to 600 feet depending on the terrain and house configuration.

“How do I communicate upon pushing the help button?”

Caller can use the two-way pendant to communicate with the person on the other side of the line. You can even answer regular, incoming calls from this wearable two-way pendant.

“Is the system waterproof?”

The two-way pendant is splash resistant and emergency wall communicator unit is completely waterproof.

“Can I buy another pendant for my spouse?”

Yes, an additional pendant can be purchased for $99.95.

“Can I use the pendant outside of my home?”

The pendant will function only up to 600 feet from the base unit. Be careful not to lose signal, as you might not be able to dial for help if you are too far from the base unit.

 

 

Pros

One time purchase to buy the system
Two-way pendant (help button)
System can be configured to call friends only, 911 only or friends & 911 in a sequence
Availability of useful extras such as emergency wall communicator
Wireless coverage up to 600 feet
Function to answer incoming calls directly from the pendant unit

 

 

 

 

Cons

This is not a traditional medial alert system/service
No call center available to take your calls
Lacks advanced features such as other systems offer like tracking movement or falls
It is not possible to extend the range of the system to cover area outside of the home (garden, porch etc.)

 

 

 

Company Info

The company behind FreedomAlert is called EmoryDay LLC and is located in Gelnelg, Maryland. Customer support is available via following numbers: (800) 953-5211 ext 2 (Sales & Ordering) and (703) 934-7934 (Technical support, replacement parts etc). You can also reach support via email: customerservice@distinctivestores.com

 

 

Final Recommendation

FreedomAlert offers a basic package for those looking to make their lives more secure when living independently. The system allows users to call family, neighbors, friends and 911 with a touch of a button. Another useful feature is that the two-way pendant can be used to answer incoming calls.

Having in mind what FreedomAlert offers, we can classify it as a personal emergency dialing and call forwarding system. This kind of system can be more than useful to those who are not looking for any long term contracts or sophisticated call center support and other features competitive medical systems offer. This system can be setup to call up to 4 preset phone numbers, which can be more than enough to provide safety to seniors or those with medical conditions which might require immediate care. Once setup, the system is easy to use.

We do not sell FreedomAlert products, only review it. We’ve located a great retailer for you to get this service and they can be found at FreedomAlert-911.com

Have you tried the services from FreedomAlert? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.


 

1 Total Score

Overall Score
1
Add your review

We will be happy to hear your thoughts

      Leave a reply

      Your total score