LifeFone ® Medical Alert Systems
- Available on: LifeFone.com
- Approximate Price: $24.95 – $53.95 per month
- Promotions: Limited Offer! Free Month and Free Shipping on Annual and Quarterly Plans.
LifeFone is a medical alert company that has been around since 1976. In that time, they have grown into one of the most trusted companies for monitoring and medical assistance. Their systems work by using a combination of a base unit and/or mobile unit and waterproof pendant or wristband.
It is recommended that people look into a number of things before choosing a medical alert system such as the company’s reputation, equipment, contracts and features. LifeFone is a company that has a great reputation, easy to understand equipment, and outstanding features.
Products
LifeFone offers five different options for those interested in their packages.
How It Works
- Step 1: Summon Help.
- Press the personal help button on your pendant, wristband or wall-mounted help button. A signal is sent to a small base unit in your home, and then to the LifeFone monitoring station.
- LifeFone’s “On The Go” Service includes a small mobile device that provides GPS (Global Positioning System) services to locate you in case of an emergency away from home. When you press your help button, the mobile device contacts the LifeFone monitoring station, and notifies LifeFone of your location.
- LifeFone’s Fall Detection Service includes a pendant which can summon help for you automatically in case of a fall. The Fall Detection Pendant will connect to either the LifeFone base unit or mobile device, which will contact the LifeFone monitoring station for you.
- Step 2: Immediate Assistance Your personal Emergency Care Instructions are displayed to the LifeFone Care Agent, who summons help for you. LifeFone will stay in contact until the medical emergency is over.
- Step 3: Help Comes to You. LifeFone dispatches your local EMS or a loved one, depending on your situation and personal preferences. We notify your designated family, friends and physicians according to your Emergency Care Instructions.
The packages start at $24.95 per month, and there are monthly, quarterly and annual plans that may alter the monthly price.
1. AT HOME: At-Home Landline with Optional Fall Detection
LifeFone’s At-Home landline system offers 24/7 Assistance whenever you need help. We notify emergency responders and five other people according to your needs and preferences. Works with your home landline and offers coverage with up to a 1,300 ft. signal range in any direction. The waterproof pendants can be worn in the bath or shower for added protection. Optional fall detection is available for only $5.00 per month.
Features of this system include:
- Superior range – up to 1,300 ft.
- 32-hour backup battery in the event you lose power
- Personalized Emergency Care Plan available
- Room temperature sensor – Sends an alarm if home temperature goes above or below your customized settings
- Can answer incoming calls – Just press your help button when your landline phone rings
- 30-day Money Back Guarantee
Installation Instructions:
Easy to install. The unit comes preprogrammed. Just plug the system it in to a phone jack in your home. If you currently have a phone there, then you unplug the existing phone line and plug it into the back of the medical alert base unit. Another cord will go from the LifeFone base unit into your phone. A third cord goes into an electrical socket on your wall that is not attached to an on/off switch. Press the emergency button to conduct a voice and signal range test.
Prices:
- ANNUAL BILLING: $299.40 every 12 months ($24.95 cost per month)
- QUARTERLY BILLING: $83.85 every 3 months ($27.95 cost per month, $335.40 total for the year)
- MONTHLY BILLING: $29.95/monthly ($359.40 total for the year)
- Fall Detection: Optional for $5.00 per month
- 2nd Unit/Pendant in Household: Free 2nd Pendant for Spouse
- 2nd Unit/Pendant in Household With Fall Detection: Additional $5 per month
2. AT HOME: At-Home Cellular with Optional Fall Detection
LifeFone’s At-Home Cellular works in your home if you don’t have a landline. It works through LifeFone’s celliular service (not yours) with AT&T’s celliular network. 24/7 protection with up to a 1,300 ft. signal range in any direction. The waterproof pendants can be worn in the bath or shower for added protection. Optional fall detection is available for only $5.00 per month.
Features of this system include:
- Superior range – up to 1,300 ft.
- 32-hour backup battery in the event you lose power
- Personalized Emergency Care Plan available
- Works with LifeFone’s cellular service (not yours) on AT&T’s 4G Cellular Network
- Optional Medication Reminders
- 30-day Money Back Guarantee
Installation Instructions:
Very easy to set up. Simply plug the unit into an electrical wall outlet that is not connected to an on/off switch. Once the base unit is plugged in, you press the emergency button to test that the machine is working properly and make sure that we can hear you from every room in your home.
Prices:
- ANNUAL BILLING: $371.40 every 12 months ($30.95 cost per month)
- QUARTERLY BILLING: $98.85 every 3 months ($32.95 cost per month, $395.40 total for the year)
- MONTHLY BILLING: $34.95/monthly ($419.40 total for the year)
- Fall Detection: Optional for $5.00 per month
- 2nd Unit/Pendant in Household: Free 2nd Pendant for Spouse
- 2nd Unit/Pendant in Household With Fall Detection: Additional $5 per month
3. ON-THE-GO: At-Home & On-the-Go with Optional Fall Detection
LifeFone’s At Home and On-The-Go Emergency Response Service works 24/7 both in your home and anywhere you go in the United States, assuming there is AT&T coverage in your area. This system has both a base station and a mobile device, it’s like having two systems for the price of one. You don’t need a telephone landline and you don’t need a cell phone. Both units work on the AT&T cellular network, using LifeFone’s cellular service, not yours.
Features of this system include:
- Superior range – up to 1,400 ft. from base unit, up to 600 ft. with mobile device
- 30-hour backup battery in the event you lose power
- Personalized Emergency Care Plan available
- Optional Caregiver Tools – Including medication reminders and location finder.
- 30-day Money Back Guarantee
Installation Instructions:
Easy to install. Just plug the system into any electrical socket that is not attached to an on/off switch and press the emergency button to conduct a voice and signal range test.
Prices:
- ANNUAL BILLING: $443.40 every 12 months ($36.95 cost per month)
- QUARTERLY BILLING: $119.85 every 3 months ($39.95 cost per month, $479.40 total for the year)
- MONTHLY BILLING: $39.95/monthly ($479.40 total for the year)
- Fall Detection: Optional for $10.00 per month
- 2nd Unit/Pendant in Household: Additional Mobile Unit is $29.95 more per month
- 2nd Unit/Pendant in Household With Fall Detection: Additional Mobile Unit with Fall Detection is $39.95 more per month
4. ON-THE-GO: At-Home & On-the- Go Voice in Pendant NO Fall Detection
LifeFone’s two-way voice pendant with GPS service provides 24/7 both at home and anywhere you go in the U.S., provided there is Verizon or AT&T cellular service in your area. There’s no equipment to carry, just a lightweight, highly water-resistant pendant to wear. With voice-in-pendant technology, your pendant is equipped with a two-way speakerphone, so you never have to worry about hearing or being heard in an emergency.
Features of this system include:
- Lightweight – The Voice-in-Pendant is comfortable to wear and can be worn as a necklace or on a belt clip.
- Works nationwide – Works with LifeFone’s cellular service (not yours) using Verizon or AT&T 4G LTE cellular service in your area
- Water Resistant — Can be worn comfortably in the shower.
- Personalized Emergency Care Plan available
- 30-day Money Back Guarantee
Installation Instructions:
Easy installation. Call LifeFone customer service at 855-551-2876 to review the set up process. Customer service will also conduct an initial range and signal test. The unit then needs to be left to charge for up to 3 hours for a full charge.
Prices:
- ANNUAL BILLING: $479.40 every 12 months ($39.95 cost per month)
- QUARTERLY BILLING: $125.85 every 3 months ($41.95 cost per month, $503.40 total for the year)
- MONTHLY BILLING: $43.95/monthly ($527.40 total for the year)
- Fall Detection: Fall Detection Not Available
- 2nd Unit/Pendant in Household: Additional VIP Unit is $36.95 more per month
- 2nd Unit/Pendant in Household With Fall Detection: Fall Detection Not Available
5. ON-THE-GO: VIPx: At-Home & On-the-Go with Optional Fall Detection
LifeFone’s VIPx system offers the smallest, lightes and most advanced voice-in-pendant. This service provides 24/7 both at home and anywhere you go in the U.S., provided there is Verizon or AT&T cellular service in your area. There’s no equipment to carry, just a lightweight, highly water-resistant pendant to wear. The optional Caregiver App can locate a subscriber,track steps, view button presses, view remaining battery life,& ring lost device for only $8.00 per month.
Features of this system include:
- The smallest, lightest, most powerful mobile medical alert device.
- Works Nationwide using LifeFone’s cellular service (not yours) on Verizon or AT&T 4G LTE cellular service in your area.
- Water Resistant — You can wear it in the rain or the shower for continued monitoring and protection.
- Optional Fall Detection — Available for only an additional $5/month
- Advanced Location Technology — Identifies your location with Cellular, WiFi & GPS technology.
- Long Lasting Battery — Up to 16 days. To recharge, simply place the pendant in its charging stand. LifeFone sends a text and email reminder when the battery begins to run low.
- Personalized Emergency Care Plan available
Installation Instructions:
LifeFone representatives will assist with installation. Once you received the unit, call LifeFone customer service at 855-551-2876 before placing the pendant on the cradle to charge. LifeFone representatives will activate the unit and conduct an initial range and signal test. The unit then needs to be left to charge for up to 3 hours for a full charge.
Prices:
- ANNUAL BILLING: $503.40 every 12 months ($41.95 cost per month)
- QUARTERLY BILLING: $131.85 every 3 months ($43.95 cost per month, $527.40 total for the year)
- MONTHLY BILLING: $45.95/monthly ($551.40 total for the year)
- Fall Detection: Optional for $5.00 per month
- 2nd Unit/Pendant in Household: Additional VIPx Unit is $38.95 more per month
- 2nd Unit/Pendant in Household With Fall Detection: Additional VIPx Unit with Fall Detection is $43.95 more per month
VIPx with Caregiver App:
The optional Caregiver App works with LifeFone’s VIPx system to locate a subscriber,track steps, view button presses, view remaining battery life,& ring lost device for only $8.00 per month. VIPx Caregiver App is optional app for caregivers to track location, activity, first motion of the day, button presses, and battery levels. Available for an additional $8/month.
Prices:
- ANNUAL BILLING: $599.40 every 12 months ($49.95 cost per month)
- QUARTERLY BILLING: $155.85 every 3 months ($51.95 cost per month, $623.40 total for the year)
- MONTHLY BILLING: $53.95/monthly ($647.40 total for the year)
- Fall Detection: Optional for $5.00 per month
- 2nd Unit/Pendant in Household: Additional VIPx Unit is $38.95 more per month
- 2nd Unit/Pendant in Household With Fall Detection: Additional VIPx Unit with Fall Detection is $43.95 more per month
Additional Services:
Check In Services
LifeFone also offers check in services to users for a small monthly fee:
LifeFone Activity Assurance – $6 per month
This service is available to users of the At-Home Landline Package. Each day at a time the user sets, the base unit will generate a tone. This tone can be stopped simply by pressing a button on the console. This will tell LifeFone that you are home and responsive. If the subscriber doe not respond to the tone within 15 minutes, a representative will call the user.
Note: Not responding to the activity reminder may not necessarily mean that the subscriber is having an emergency; it may mean that he or she is not at home and forgot to let them know. For this reason, before they send emergency responders to the home, it often makes sense they will call a family member who may know whether or not the subscriber is home.
The user can choose the time of day the service contacts them, but if you have this service and plan on going out of town, you will need to contact LifeFone for suspended service. LifeFone recommends separate emergency care instructions and a lockbox with this service, two things described below.
LifeFone Daily Check-in Call – $19 per month
Another option for those who use LifeFone services is the daily check-in call service. With this service, a friendly care agent from LifeFone will contact you by telephone each day. You can customize this call based on your needs. For instance, if you need a reminder to take medication, they can call to do this. The time of the call is pre-determined, and can be suspended if you are away from home.
Accessories From LifeFone
LifeFone offers a number of accessories for their customers. Lock boxes, for instance, are one option that a person has.
These boxes can hold a key that will enable someone to get into the home if you cannot unlock the door. Additional pendants and wrist bands are also available for purchase. Additional cCharging stations for mobile devices, including a car charger, wall mounted help buttons, surge protectors, DSL filters and beaded lanyards are also available. Ensuring that equipment is top-notch is one part of choosing a medical alert system, and these accessories help to enhance and improve services.
LifeFone Personalized Emergency Care Instructions
One thing that sets LifeFone apart is the in-depth personalized care instructions that the service provides to emergency personnel. When you set up the service, you’ll give LifeFone a laundry list of information including:
- allergies,
- doctors,
- family members,
- entrance plans,
- medical history,
- medications,
- preferred hospitals,
- and more
These plans help LifeFone determine who to call in the event of an emergency. You’ll discuss when to provide family members information and who to contact in a variety of non-emergency situations.
Common Questions
“Is there a warranty?”
LifeFone offers a 100% lifetime warranty and will replace any malfunction equipment at no charge. It will also replace any dead batteries for free.
“Is there a contract or cancellation fee?”
Presently there is no cancellation fee and no long-term contract for anyone to sign.
“Where is the response center located?”
The call center is located in White Plains, New York, and it provides support for residents in the United States. The primary call center is in White Plains, NY with backup facilities in the United States.
“Why is it flashing green?”
When you lose power or the unit becomes unplugged, it will flash a bright green light.
“Do I need to test it?”
The company recommends you test the unit at least once a month. This is done by pressing the Personal Help Button and then speaking with the operator when they answer the call. Just let them know you’re testing the system.
Pros
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LifeFone has one main call center and TWO back-up facilities. |
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Great phone support. |
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Live, 24/7 monitoring for your home and phone. |
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Replaces a battery with low charge for free. Service will signal you about the battery. |
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No contract, startup or installation fees. |
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Easy to install. |
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Long range of up to 1500 feet. |
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3G, 4G, and home phone support. |
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Free monitoring for a second family member. |
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Provides medical information to EMTs over the phone or when they arrive at your home. |
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LifeFone offer medication (pill) reminders. |
Cons
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Limited online support – slow email and no online chatting. |
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Call center reps are not EMT certified. |
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Additional fee for lockboxes and other items that many competitors offer for free. |
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You are responsible for installation if you use the fire/CO alarms. |
Call Centers from LifeFone
Subscribers can directly contact 24/7 the specially trained Emergency Care Specialists with the simple push of a button. Call center reps are not EMT certified. They have one main call-center and two backup facilities, all located in the United States.
Final Recommendation
LifeFone offers a simple and easy package to help keep yourself safe as you move about your home. It has a long reach and is very simple to use. With a service that’s been active for more than 40 years, LifeFone has become a trusted name in this space and it deserves that reputation.
LifeFone offers a variety of different packages and options that will give you the coverage that you need. Customers say the response is very quick, so it’s definitely a recommended service.
We do not sell LifeFone products, only review it. We’ve located a great retailer for you to get this service and they can be found at LifeFone.com / Call (855) 551-2876.
Have you tried the services from LifeFone? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.
First, we recommend you to check our 
They answer promptly when I test the device each month. They also monitor the battery of my device, contact me when it is low and send me a new one. Very satisfied and would recommend to others.
I have had Lifefone for a number of years and have found them very responsive
to calls, quick and helpful in an emergency. Would not hesitate to recommend them
to anyone who has need of an alert system. Very easy to put together also.
Recently had occasion to use my alert button to summon EMS for a problem I
was having. I was very anxious abt. problem I was having they were here in a
matter of minutes. I have had Lifefone for a Number of years and have had very
good response from them in an emergency.. Setting it up was easy and
has worked great. Company excellent at ans. questions or problems you may
have with the system. Would not hesitate to recommend Lifefone to anyone in need
of an alert system.
Researched several companies and chose Lifefone because they had the best service options and were the most courteous people to work with. They respond to our calls very quickly time and are very caring and professional. I would highly recommend this company!
I have used LifeFone for over 5 years and am well pleased. There have been multiple occasions when I have had to contact Lifefone via my lanyard due to falls. They can talk with me when I am in any of the rooms in my large condo. Lifefone has enabled me (age 90) to continue living independently.
I can’t thank Lifefone enough for giving our whole family peace of mind. My mother has been a LifeFone customer for three years and I only have great things to say about their service. Thanks for giving my mother her independence back.
The LifeFone operators are very patient with me whenever I push my button. This service has restored my son with peace of mind while giving me back that feeling of independence. I would highly recommend LifeFone to anyone looking for a medical alarm.
Excellent service, pricing and response. I’ve had other alert systems and Life Fone has met all my expectations every time I’ve had any interaction with them. Now that they have a larger range of wireless products, they are even better.
My sisters and I got LifeFone for my Mom after she had a minor stroke. Although she is in good health, she was unsteady on her feet. She lives very far from all of us, in a rural area, and we are all relieved that she has the LifeFone in case there is another stroke or other emergency. The Lifefone staff was very patient with my mom to answer questions. I would highly recommend this service.
Lifefone has given me peace of mind and I am grateful for their prompt response
every time Ive needed them. Its really a life saver…
My children purchased lifephone for many years ago. It saved my life twice.. The response is quick efficient and very responsible. this button makes me feel secure. since I live alone.It is my constant companion and I would be afraid without it.
Appreciate the helpful customer service at Lifefone. I set up my dad with this service 2 years ago and they’ve been quick to respond when he needed help, and also have checked in to make sure all of the components are responsive and working properly. It gives peace of mind to know that he will get the assistance he needs quickly, while he is still living on his own most of the time. I’d definitely recommend Lifefone to anyone looking into this type of service.
I have my lifefone medical alert device on and it’s great. It’s very comfortable to wear, and the lifefone operators are always nice and answer my calls quickly.
I purchased the Lifefone for my parents and have been extremely pleased with it. It was very easy to install, they understand it and feel safe with it. The times they have had to use it the response was fast and they contacted me and my sister everyone there was very nice and helpful ….I would definitely recommend Lifefone