LifeStation ® Medical Alert Systems



  • Available on:
    LifeStation.com
  • Approximate Price:
    $25.95 – $35.95 per month
  • Promotions: Limited time offer! Free Shipping and Free Activation

LifeStation has been monitoring life safety since 1977, giving seniors and people of all ages the ability to live independently while knowing that help is just a touch of a button away. This medical alert systems provider that their own UL Certified monitoring center, which means they meet a high level of safety and reliability standards.

Their care specialists undergo six weeks of classroom training, and afterward, they participate in an apprenticeship program before receiving certification from the Central Station Alarm Association. They’re also Consumer Affairs Accredited and were rated as a top 10 company by Best Company.

 

Their Products:

LifeStation offers three medical alert system products: In-Home Traditional, In-Home Plus, and Mobile with GPS. The wearable alarm buttons are all waterproof and are designed to withstand being dropped.

1. In-Home Traditional (Landline)

  • Where to use it: At-home
  • Connection type: Landline
  • Range: 500 feet from the base station
  • Base station: Traditional type
  • Features: Two-way speaker in base station
  • Approximate price:
    • Monthly: $29.95
    • Quarterly: $27.95
    • Yearly: $25.95
  • Fall detection – You can add fall detection to this plan for an additional $7 per month.

 

How it works:

The In-Home Traditional system from LifeStation has an emergency console that connects to a traditional telephone land line. It comes with a waterproof help button that has a lifespan of four years. Since the button is waterproof, you can wear it in the shower and even when you’re taking a bath. You have your choice of a wristband or pendant help button.

Simply press the help button from anywhere within 500 feet of the base station to summon help. You can also press the help button that is built into the base station. You can add fall detection to this plan for an additional $7 per month.

Includes:

  • Emergency console with two-way speaker
  • (1) waterproof help button
  • 500-foot range from the base station
  • 32-hours of backup battery power


 

2. In-Home Plus (Cellular)

  • Where to use it: At-home
  • Connection type: Cellular, no landline required
  • Range: Up to 1,000 feet from the base station
  • Base station: Traditional type
  • Features: Two-way speaker in base station
  • Approximate price:
    • Monthly: $36.95
    • Quarterly: $34.95
    • Yearly: $32.95

The In-Home Plus plan works on a cellular network. You don’t need a landline telephone connection in your home to use this service. You also don’t need to have a cell phone already to use this service. As long as the area where you live has some cell phone coverage, you can use this device.

How it works:

When you need help, just press your wearable help button from anywhere within approximately 1,000 feet of the base station. This In-Home Plus and the In-Home Traditional base stations both function as speakerphones; you can answer everyday phone calls by pressing your help button when the phone rings.

Includes:

  • Emergency console with two-way speaker
  • (1) waterproof help button
  • 1000-foot range from the base station
  • 32-hours of backup battery power


 

3. Mobile System with GPS

  • Where to use it: At home and on the go
  • Connection type: Cellular
  • Range: Unlimited
  • Base station: Mobile
  • Features: Wi-Fi and GPS enabled
  • Approximate price:
    • Monthly: $36.95
    • Quarterly: $34.95
    • Yearly: $32.95

LifeStation offers the ultimate in flexibility with their Mobile with GPS medical alert system. This plan comes with a wearable help button that has the speaker and microphone built into it, and so there’s no need for a separate base station. You can go five days between charges with this item and use it to get help anywhere you go that has cellular coverage.

How it works:

Just like with other types of medical alert systems from LifeStation, when you need help, just press the help button on your pendant, and you’ll be connected with a LifeStation Call Center Agent. This system uses GPS and WPS locating capabilities to pinpoint your location so that you can get help quickly wherever you are. Even if you’re unable to speak or don’t know where you are, LifeStation will be able to determine where you’re at and give that information to emergency responders.
 

 

 

LifeStation Medical Alert Systems
Accessories and Add-ons

 

1. Fall detection available with all systems

You can add fall detection capabilities onto any of LifeStation’s medical alert systems. Your wearable pendant will have fall detecting technology built into it. When it senses a fall, the LifeStation call center will be automatically notified, and if you need help, it will be on the way. Fall detection costs $7 per month.

 

 

2. Bathroom/Hallway Button

You can place extra help buttons in strategic locations throughout your home so you can get help even when you aren’t wearing your help pendant. It’s usually recommended to place the buttons low on the wall so that you can reach them even if you’re lying on the floor. A bathroom/hallway button costs $2.99 a month.

3. Lockbox

If a family member or emergency responders need to access your home, they can get in easily when you have a lockbox. This lockbox hangs on the exterior of your door or in another location and secures a key with a combination lock that is kept on file at the LifeStation Care Center. Cost: $3.99 a month

 

4. Add a second person

A second person in the home can be covered by LifeStation. LifeStation will provide an additional pendant for them to wear, but the service will work with one base station. The charge is $3.99 per month for each additional person.

 

5. Protection Plan

Any faulty hardware will be replaced or repaired free of charge if needed. That includes replacement of the lithium-ion battery that should last about four years. However, if the equipment gets damaged, you could be responsible for the cost of replacing that equipment— up to $300. For $5 a month, your device will be replaced by LifeStation at no additional cost if it’s damaged.

 

 

Common Questions

“What if I’m unhappy with the service?”

You can cancel the service in the first 30 days and get all of your money back. After that, you can cancel at any time and won’t face any additional charges.

“What do I sign?”

Agreements cover a 30-day period (typically one-month), so you simply sign up for the first month and then move to a month-to-month payment plan afterward. You can elect to purchase quarterly or yearly subscriptions, but canceling these won’t get your money back.

“Where does this work?”

The system works throughout the U.S. and Canada. You’ll need to make sure you’ve got access to 911 service because that’s a requirement for the operation of the device.

“What billing does this support?”

You can choose monthly, quarterly and annual payment options. LifeStation will allow you to pay with a credit card or through an electronic funds transfer, which can often be associated with a checking or savings account.

“How much equipment is needed?”

You only need two items for the service: the base station and alert button.

“What about extra coverage?”

You don’t pay any additional monthly charges for the service if you want to cover another person. You simply pay for the additional equipment, starting at $3.99 each month for an extra help button.

“What is the average response time?”

On average, you will receive a call on the base station within 20 seconds of pressing the help button. The company says you should test your system regularly to know precisely how long it takes for someone to respond. In some areas, your connection may slow down this response time.

“How do emergency personnel access my home?”

When the service contacts EMTs or other emergency services, they also reach out to your friends or family on your contact list. This is to get someone to your home to let emergency service personnel into your home. You can also pick up a lockbox with a combination to allow emergency services to enter your home without having to knock down your door. When you get the lockbox, you’ll set a combination and tell the LifeStation service so they can pass on the access code to EMTs. Make sure you update them if you change the lock combination!

Pros

Service automatically tests itself every week.
5-minute setup for the system.
Battery backup with 32 hours of power.
Speakerphone options.
Great cost – ends up being less than $1 per day.
Referral program that provides significant savings.
No contract.
A faulty system is repaired or replaced at no cost.

 

 

Cons

Unlike some competitors, it charges you a monthly fee for coverage of a spouse or other loved one on your system.
Many accessories cost additional charges.
Must choose between pendant or wrist unit instead of receiving both.

 

 

Final Recommendation

LifeStation is one of the most used medical alert systems in the U.S., and they’ve been around for nearly 40 years. Perhaps the best thing is that it works with cellular services or your home phone and you get a free emergency app that can send EMS personnel to your location no matter where you are.

Most services charge an additional cost for this type of mobile support, but it’s one of the few things that LifeStation doesn’t charge extra for. Unfortunately, most of your other services will come with an additional cost.

Because of the flexibility that it gives you at home or on the go, it’s a great option for most seniors. If you have arthritis, however, we recommend upgrading to the Lifeline with AutoAlert System so that all of the buttons on your base station are easy to push.

We do not sell LifeStation products, only review them. We’ve located an excellent retailer for you to get this service and they can be found at LifeStation.com.

Have you tried the services from LifeStation? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.


 

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1 Comment
  1. Reply
    Pam welty January 12, 2015 at 3:12 pm
    1.5
    Overall Score
    30

    Lifestation’s advertising implies they offer a 30 day money back guarantee. My sibings and I paid for 3 months service up front. Then our mother decided she did not want the service after 1 week use. I called Lifestation to inquire about returning the equipment and at that time asked about money return for service not used and got the runaround. The person I talked to in “Billing” would not make any statement that there would be any money refunded, she just kept alluding to the need to get the equipment back and then they would see…. Well I sent it back via UPS and verified delivery and called them again only to be told they do NOT give refunds of any sort!!! She said if I had paid for a year in advance I would get NO REFUND!! So I am out the cost for 3 months service plus the $21.00 shipping costs for the return. Their website states you can cancel the service anytime with 1 months advance.

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