Lively ® Medical Alert Systems | Review
- Available on:
MyLively.com - Approximately Price:
$27.95 – $34.95 per month - Promotions: N/A
Lively brings a whole new dimension to medical monitoring and alert services. This company utilizes advanced technology solutions to provide family members with insights in lives of their loved ones. Abundance of sensors and tracking technology can spot different lifestyle patterns and sense when something is wrong. This, combined with 24/7 emergency response service that is available at a push of a button, positions this company into one of most forward thinking out there.
This company has quite a few of devices, or should we say gadgets, at disposal. All the system elements are designed in such a way to support independent living. Seniors need more and more help and assistance as they age, especially if there are some underlying medical conditions involved. Family members do not always have the possibility to take care of their loved ones on daily basis and provide all the assistance needed. Time between visits can be risky for senior and nerve wracking for their family members who are worried about their wellbeing. Medical alert and monitoring services can come in handy in situations like these, as the main goal and functionality of such systems is to provide seniors with a way to easily call for help in emergency situations. Lively has recently introduced a safety watch that can do just that.
So How Does It Work?
Lively provides one of the most user friendly medical monitoring systems out there. There is a Lively hub that needs to be connected to a power outlet. The hub is the central device in the system which connects wirelessly to all the other sensors and devices. Hub handles communication and it does not require internet connection or phone line. Then there are activity sensors. These should be placed around the home in strategic positions to monitor activity of the user and each small device is equipped with motion sensors. Users can place them on the fridge doors to monitor when the fridge is being used. Also, sensors can be placed on the pills dispensers to monitor pills usage or at the home entry doors to indicate when users are leaving home. Possibilities are endless, and sensors are really small and portable so they can be installed literally anywhere. Data sent is extremely useful to map out regular user habits while that information in turn can be used to spot problems and out of ordinary situations.
Safety watch is probably the most important part of the Lively system. This is the unit a protected person needs to wear all the time, and it provides a crucial medical alert service in form of a help button. The watch is stylish and comes in a variety of band colors and options. There is a discrete button on the watch that initiates a call from the Lively Care Team.
This is a help button that should be activated whenever the user does not feel well, or needs any kind of assistance. Agents located in a Lively call center will initiate a call and talk with the person in need.
Appropriate assistance will then be arranged depending on each individual situation. For example, if the nature of emergency is not life threatening – a family members might be contacted by Lively for assistance. On the other hand, if situation is critical – local paramedics will be dispatched to the location immediately. In any case, a call center agent will stay on the line until help arrives or protected person assures them they are fine.
The watch is waterproof and it can be used while showering or having a bath. It is highly recommended to keep wearing the watch in the bathroom as this is the place where a majority of falls happen due to slippery floors or when getting in and out of a bathtub. The watch face comes in black or white, and bands can be replaced by any 20mm band of user’s choice. The help button in form of a stylish watch is a great idea as a lot of seniors simply refuse to wear traditional help button around their neck or wrist.
Plans and Pricing
Smart Emergency Response package is priced at $34.95 per month. If paid annually price comes down to $29.95 per month, and if paid every 2 years the price is $27.95 per month.
Regardless of the plan user chooses, there is a $49.95 one-time charge.
The package contains:
- Lively safety watch in black or white
- Lively Hub
- 4 Lively sensors
Features:
- 24/7 emergency response call center
- Cellular network connectivity via Lively hub
- Unlimited access for family and caregivers to online dashboard
- Lively passive sensors which can be used for tracking motion data and various activities
- Automatic fall detection announced for 2016
- Watch pairing with a smartphone for on-the-go use (Android supported)
- Medication reminders
- Vibration alerts and choice of analog or digital watch faces
- Tracking of daily activity patterns
- Wellness data and reports
Safety watch provided by Lively is a pretty high-tech solution for medical alert service. The only downside is that the call center agents need to use a regular phone to initiate calls. It is not possible to use the hub or safety watch for two-way voice communication. The watch is used to send a signal that the user needs help and then the call center agents initiate a call to user’s phone, notify relatives or dispatch emergency services depending on preferences. This is a relatively big shortcoming considering how advanced this system is in comparison to others. The feature that allows the safety watch to pair with a cell phone is very innovative and it allows users to take the medical alert service on the go, wherever the cell phone has network coverage. Safety watch keeps track of steps, and it integrates with other sensors to provide medication reminders.
Sensors that come in the package can be placed on any pillbox from which medication doses are taken. Sensors can also be placed on doors or in the bathroom to track user’s movement around the house. All this data is accessible online via Lively Online Dashboard. Family and caretakers can monitor data online and real time and set up various types of notifications for certain events. Notifications can be sent via email, text or mobile app. It is possible to see that activity sensors data input, as well as if the user is wearing the safety watch and the number of steps taken each day. There are iOS and Android apps available for mobile devices. Lively circle option allows users to specify who has access to online data.
Common Questions
“Is there a money back guarantee?”
Yes, there is a 60-day money back guarantee.
“Are there any additional costs besides the monthly service subscription?”
Yes, when first getting the system there is a one-time fee of $49.95.
“What is the range of the system?”
The range of the system is approximately 150 feet in and around the house depending on the terrain and the position of the Lively hub unit.
“Can I use system on the go?”
Yes, the system can be taken outside by pairing the watch with users’ Android smartphone.
“Is the help button waterproof?”
The safety watch is waterproof and can safely be used in shower or bath. It can be submerged up to 6 inches in water. The watch is not intended for swimming use.
“Do I need to purchase add-ons separately?”
No, the system is fully integrated and it comes with a hub, safety watch and 4 sensors.
“How much is the shipping?”
The shipping is free.
“Does system collect and provide wellness data?”
Lively features a highly useful online interface that presents various wellness data. Safety watch can track steps taken by the person wearing it. This combined with data from sensors that can be placed around the home as well as medication reminder functionality provides a highly detailed overlook of person’s daily routine and wellness. Family members and caretakers can gain access to this information and even get various types of notifications.
Pros
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Easy set up |
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Cellular based system |
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Mobile system availability via smartphone pairing |
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Automatic fall detection functionality announced for 2016 |
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No internet connection or phone line required for operation |
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Help button in form of a safety watch |
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Switchable watch bands |
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Waterproof help button (watch) |
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Readable watch display with back-lighting |
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24/7 emergency response center that is CSAA Five Diamond certified |
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Movement sensors that can track events such as opening doors or using the fridge |
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Medication reminders |
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Detailed online tracking of wellness data |
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Email, text or in-app notifications for various events |
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60-day money back guarantee |
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Free one month of service and shipping |
Cons
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Automatic fall detection is not yet available, though it is announced that the feature is going to be introduced in 2016 |
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Wearable watch does not have built in two-way voice communicator, and neither does the hub unit included in the package. In case of emergency, the care center calls the user on the phone to provide assistance. |
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There is a $49.95 activation fee |
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No remote video monitoring available |
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No sensors for detecting fire, smoke or carbon monoxide levels available |
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No pills dispenser unit available |
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No GPS tracking |
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There is no mention of backup battery to be included in the hub unit |
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Safety watch is not intended for swimming use |
Company Info
Lively company has headquarters in San Francisco, California. They describe them as a team of tech geeks and health freaks. This does perfectly describe their service as the system feels modern and innovational and it does utilize technology in a smart way.
Their goal was to create a passive device that is smart, yet does not intrude too much into user’s privacy. This is why the system does not utilize video camera surveillance for example. Hardware and software work together seamlessly create a truly unique and user friendly experience.
Call Center
Lively provides emergency monitoring services via USA-based monitoring center. All call center operators are certified. The call center has CSAA Five Diamond certification. The safety watch can display different status updates on screen, such as information indicating that emergency services are on the way. Once a help button is pushed, call center agents will do their best to get in contact with the person in need using a phone and provide high quality assistance.
Final Recommendation
Lively is an innovative medical alert and monitoring company providing high-tech monitoring solutions for seniors and others in need of support when living independent lives. The service consists of 24/7 emergency call center and a series of gadgets including a wearable watch with integrated help button as well as a series of portable sensors, which can be set to track various events around the home. All the devices are fully integrated with each other and cloud based software, so the user truly gets a unique experience and highly useful features set is available to family members who are taking care of their loved ones.
We do not sell Lively products, only review it. We’ve located a great retailer for you to get this service and they can be found at MyLively.com
Have you tried the services from Lively? Do you have thoughts you think our readers should hear? Scroll down and give us your feedback so we can help everyone choose the right medical alarm system to keep them safe and sound.
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Very nice design and great concept. My mother used 27/7. Then step counter ceased working with fresh new battery. After initial contact and description of problem is given, no return email and no return calls. They stopped live person customer service. Nice product and very disappointing customer service. Still their website looks great though.
They have no customer service and continue to lie to the customer.
Never buy from this new company. Choose well established company.
The worst I have experienced. DO NOT BUY FROM THIS COMPANY.